Site visitor — a person who came to the site: www. l-air.ru without the purpose of placing an Order.
User — an individual, a visitor to the Site, accepting the terms of this Agreement and wishing to place Orders in the L’AIR online store.
Buyer — a person who has accepted a public offer on the terms of this offer, placing orders and purchasing goods from Ilyasov Ilyasov Ilina Ilyasovna, which are presented on the website www. l-air.ru, for their personal, household and other needs not related to the implementation of business activities.
Seller — Individual Entrepreneur Ilyasova Ilina Ilyasovna (TIN 772 873 528 663, OGRNIP 317 774 600 480 190, address: Moscow, Leninsky prospect, 111, building 1, apt. 350)
Online store — the official online store of the Seller, Ilyasova Ilina Ilyasovna, located at the Internet address: l-air.ru, where the Products offered by the Sellers for purchase are presented, as well as the terms of payment and delivery of the Products to the Buyers.
Website — www. l-air.ru
Goods — clothing, accessories and other goods presented for sale on the Site.
Order — a duly executed and placed request of the User, the Buyer (the corresponding fields on the site are filled in in the" Cart "section" Checkout ") for the purchase and delivery to the address specified by the User, the Buyer / by self-pickup of the Goods selected on the Site.
Acceptance — the Buyer’s placing an order for the Goods in accordance with the terms of the Public Offer.
1. General Provisions
1.1. The Seller sells the Goods through the Internet store at www. l-air.ru
1.2. By ordering Products through the online store, the User agrees to the terms of sale of Products set out below (hereinafter referred to as the Terms of Sale of Products). In case of disagreement with this Public Offer, the User is obliged to immediately stop using the service and leave the site www. l-air.ru
1.3. These Terms of Sale of Goods, as well as information about the Goods presented on the Site, are a public offer in accordance with Art. 435 and clause 2 of article 437 of the Civil Code of the Russian Federation. Relations in the field of consumer protection are governed by the Civil Code of the Russian Federation, the Law "On Protection of Consumer Rights", the Resolution of the Government of the Russian Federation "On Approval of the Rules for the Sale of Goods by Remote Way" and other federal laws and legal acts of the Russian Federation adopted in accordance with it.
1.4. The public offer can be changed by the Seller unilaterally without notifying the User / Buyer. The new edition of the Public Offer comes into force after its publication on the Site and applies to any Order made after publication, unless otherwise provided by the terms of this Public Offer.
1.5.1. The public offer is recognized as accepted by the Site Visitor / Buyer from the moment the Buyer places an Order without authorization on the Site, as well as from the moment the Buyer accepts the Order through the Order form page of the Site, which opens when you go to the checkout page in the Cart section.
1.5.2. The agreement concluded on the basis of the Buyer’s acceptance of this offer is an adhesion agreement to which the Buyer accedes without any exceptions and / or reservations.
1.5.3. The fact of placing an order by the Buyer is an unconditional fact of acceptance by the Buyer of the terms of this Agreement. The Buyer who purchased the goods in the Seller’s online store (placing the order for the goods) is considered as a person who entered into a relationship with the Seller under the terms of this Agreement.
1.6. A retail sales contract is considered concluded from the moment the Seller issues a cash or sales receipt or other document confirming payment for the goods to the Buyer.
1.7. By informing the Seller his e-mail (e-mail address) and phone number, the Site Visitor, the Buyer consents to the use of the specified means of communication by the Seller, as well as by third parties involved by him for the purpose of fulfilling obligations to the Site Visitors, Buyers, in order to send advertising and informational nature, containing information about discounts, upcoming and current promotions and other events of the Seller, about the transfer of the order for delivery, as well as other information directly related to the fulfillment of the Buyer’s obligations under this Public Offer.
1.8. By placing an Order, the Buyer agrees that the Seller can entrust the execution of the Agreement to a third party, while remaining responsible for its execution.
1.9. The buyer can place an order in the online store l-air.ru 24 hours a day, 7 days a week, except for periods of routine maintenance or technical failures.
1.10. The addresses and working hours, as well as the conditions for making a return, are available on the website www. l-air.ru in the "Contacts" and "Returns" sections.
1.11. All textual information and graphic images of goods posted on the Site are the property of the Seller or his contractors. Viewing information or printing pages of the Site is permitted for personal use only.
2.1. The subject of this Public Offer is to enable the User to purchase for personal, family, household and other needs not related to business activities, the Goods presented in the catalog of the online store at www. l-air.ru. By purchasing the Goods.
2.2. This Public Offer applies to all types of Goods and services presented on the Site, as long as such offers with a description are present in the catalog of the online store.
3. Product and order of making a purchase
3.1. Registration on the Site is not mandatory for ordering.
3.2. The Seller is not responsible for the accuracy and correctness of the information provided by the User when ordering the goods.
3.3. Communication of the User / Buyer with managers and other representatives of the Seller should be based on the principles of generally accepted morality and communication etiquette. It is strictly forbidden to use obscene words, abuse, offensive language, as well as threats and blackmail, no matter in what form and to whom they were addressed.
3.4. In the absence of the Goods ordered by the Buyer in the Seller’s warehouse, the latter has the right to exclude the specified Goods from the Order / cancel the Buyer’s Order, notifying the Buyer about this by sending an appropriate e-mail to the address indicated by the Buyer during registration. The photographs accompanying the Product are simple illustrations to it and may differ from the actual appearance of the Product. Descriptions / characteristics accompanying the Product do not claim to be exhaustive and may contain typographical errors. To clarify information on the Goods, the Buyer must contact the Seller through the feedback system specified in the "Contacts" section.
3.5. In case of cancellation of a fully prepaid Order, the cost of the canceled Goods is returned by the Seller to the Buyer in the manner in which the Goods were paid.
3.6. The Buyer’s order is made in accordance with the procedures specified on the Site in the "Basket" section.
3.7. The Buyer is fully responsible for the provision of incorrect information, which entailed the impossibility of the Seller’s proper performance of its obligations to the Buyer.
3.8. After placing the Order on the Site, the Buyer is provided with information about the estimated delivery date by sending an email to the address specified by the Buyer during registration, or by phone. The manager serving this Order clarifies the details of the Order, agrees the delivery date, which depends on which delivery method is chosen, which legal entity / individual entrepreneur will deliver, the availability of the ordered Goods in the Seller’s warehouse and the time required for processing and delivery of the Order.
3.9. The date of transfer of the Goods can be changed by the Seller unilaterally if there are objective, in the opinion of the Seller, reasons.
4. Delivery of the order
4.1. The methods, as well as the approximate delivery times for the Goods sold by the Seller, are indicated on the Site in the "Delivery" section. Specific delivery times may be agreed by the Buyer upon order confirmation.
4.2. Delivery is carried out by courier in all cities of Russia and / or around the World by a transport company and / or postal service. The territory of delivery of the Goods presented on the Site and sold by the Seller is not limited (worldwide) and / or in exceptional cases is determined depending on the type of Goods. In exceptional cases, the territory and / or methods of delivery are indicated in the section for registering the Goods and / or specified with the Seller.
4.2.1. Delivery of goods to individual countries may be limited by the laws of the country of delivery and / or the provisions of individual countries and / or international relations. In case of limitation of the delivery of the goods, the goods must be returned to the seller in an accessible way, the money paid for the goods will be returned within 10 days in the manner in which the money was paid for the goods.
4.2.2. For Clients from non-CIS countries, the Seller sends the order without taking into account the taxes and duties of the Buyer’s country of residence. The shipping price does not include taxes and duties.
4.3. The seller tries to comply with the agreed delivery times as much as possible. The Seller is not responsible for possible delays in delivery due to unforeseen circumstances that occurred through no fault of the Seller.
4.4. Upon delivery, the Order is handed over to the Buyer or to a third party specified in the Order as the recipient (hereinafter the Buyer and the third party are referred to as the "Recipient"). If it is impossible to receive the Order by the above persons, the Order can be handed over to a person who can provide information about the Order (item number and / or full name of the Recipient).
4.5. The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment the Order is handed over to him and the Order Recipient affixes his signature in the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller refunds to the Buyer the cost of the Order paid by the Buyer and delivery in full after receiving confirmation of the loss of the Order.
4.6. The cost of delivery for each Order can be calculated individually and depends on the chosen delivery method.
4.7. The User understands and agrees that: delivery is a separate service that is not an integral part of the Goods purchased by the Buyer. Claims to the quality of the purchased Goods arising after receipt and payment of the Goods are considered in accordance with the Law of the Russian Federation "On Protection of Consumer Rights" and the warranty obligations of the respective Seller. In this regard, the purchase of the Goods with delivery does not give the Buyer the right to demand delivery of the purchased Goods for the purpose of warranty service or replacement, does not make it possible to carry out warranty service or replace the Goods by visiting the Buyer and does not imply the possibility of refunding the cost of delivery of the Goods in cases where the Buyer has the right to a refund for the Goods as such, in accordance with the Law of the Russian Federation of 07.02.1992 N 2300−1 "On Protection of Consumer Rights."
4.8. The Seller’s obligation to transfer the goods to the Buyer is considered fulfilled at the time of delivery of the Goods to the Recipient or receipt of the Goods by the Recipient at the post office or at the pre-agreed place of issue of the Order (including at the pick-up point).
4.9. Upon receipt of the Order from a transport company or postal service, the Recipient, after paying for the delivered Goods, is obliged to inspect the delivered Goods and open them in the presence of employees of the transport company or postal service, to check the Goods for compliance with the declared quantity, assortment and completeness of the Goods, as well as to check the integrity packaging. If there are claims to the delivered Goods (non-investment, attachment of Goods other than the item specified in the list, manufacturing defects, other claims), the Recipient, in the presence of employees of the transport company or the postal service, draws up an Act on the identified inconsistencies. If the Recipient has not made claims in the above procedure, then the Seller is deemed to have fully and properly fulfilled his obligation to transfer the Goods.
4.10. In the event of a return delivered by a transport company or postal service, the Goods in connection with the presence of claims to the Goods, the Recipient must attach the following documents to the Consignment containing the returned Goods: an application for a refund; a copy of the report on identified discrepancies; a copy of the receipt about payment; a copy of the list of the Shipment; return form, a photograph showing the marriage, the conclusion of the examination (if any).
5. Payment for the goods
5.1. The price of goods sold in the online store is indicated in rubles of the Russian Federation. Payment is made to the accounts indicated by the Seller.
5.2. The prices for the Goods are determined by the Seller unilaterally and indisputably and are indicated on the pages of the online store located at the Internet address www. l-air.ru. In case of incorrect indication of the price of the Goods ordered by the Buyer, the Seller informs the Buyer about this in order to confirm the Order at the corrected price or to cancel the Order. If it is impossible to contact the Buyer, this Order is considered canceled. If the Order has been paid, the Seller returns to the Buyer the amount paid for the Order in the same way in which it was paid.
5.3. The price of the Goods on the Site can be changed by the Seller unilaterally. In this case, the price for the Goods ordered by the Buyer is not subject to change. An offer to conclude a contract for a specific product is valid during the period when the product is on the Seller’s website, subject to the availability of this product in the Seller’s warehouse.
5.3.1. The Buyer can make payment in the following ways:
• Upon receipt of an order within Moscow within the Moscow Ring Road and within St. Petersburg in cash;
• Online payment on the site;
• Payment using Apple Pay Sberbank;
• Money transfer to the current account.
5.3.2. More detailed information on methods of payment for goods is contained in the section of the site "Payment and delivery"
5.4. Features of payment for the Goods using bank cards:
5.4.1. In accordance with the regulation of the Central Bank of the Russian Federation "On the issue of bank cards and on transactions performed using payment cards" dated 24.12.2004 No. 266-P, transactions with bank cards are performed by the cardholder or by a person authorized by him.
5.6. Bank card transactions are authorized by the bank. If the bank has reason to believe that the operation is fraudulent, then the bank has the right to refuse to carry out this operation. Fraudulent transactions with bank cards fall under Article 159 of the Criminal Code of the Russian Federation.
5.7. In order to avoid cases of various kinds of unlawful use of bank cards when paying, all Orders placed on the Site and prepaid with a bank card are checked by the Seller.
5.8. The Seller has the right to provide discounts on Products and establish a bonus program. The types of discounts, bonuses, the procedure and conditions for accrual are determined by the Seller independently and are indicated on the Site.
5.9. If, when applying a discount / bonus, the recalculated cost of the Seller’s Goods includes a penny, such cost of the Goods shall be rounded down to a multiple of 1 (One) ruble.
5.10. When carrying out marketing activities involving the investment of any objects in shipments with the Buyer’s Order, the delivery of these investments is carried out at the expense of the Buyer. In order to refuse an investment, the Buyer must contact the Seller through the Contacts section.
5.11. The Seller has the right to decide on blocking the payment method "Upon receipt" for the Buyer in relation to the Goods sold by the Seller in the following cases:
— if the Buyer has committed or was suspected by the Seller of committing illegal actions aimed at causing losses to the Company (theft, robbery, robbery, fraud, intentional damage to property, etc.);
— if the Buyer, in the opinion of the Seller, behaved incorrectly when communicating with the call-center operator, sales representative, other employees of the Company and / or committed deliberate actions in relation to the company’s employees (causing harm to health of varying severity, hooliganism, insults, threats, restriction freedom, etc.).
In this case, if it was established that the Buyer, in respect of whom the payment terms "When ordering goods" were established, uses a different account to order goods on different payment terms ("Upon receipt"), the conditions may also be set in relation to such an account. payment "When ordering goods."
These provisions are not a manifestation of discrimination and are not aimed at infringement of the rights guaranteed by the legislation of the Russian Federation to consumers, but are aimed at reducing losses from the actions of the Buyers
5.12. The Seller has the right to limit the payment methods available to the Buyer, depending on the volume of previous orders.
6. Return and exchange of goods and funds
6.1.1. The return of the Goods sold by the Seller is carried out in accordance with the following return conditions.
6.1.2. Exchange of the Goods if it does not suit the Buyer in shape, dimensions, style, color, size or configuration is possible within the exchange period — 14 days, not counting the day of purchase.
6.1.3. Return or exchange of goods is possible when: its presentation (packaging, seals, labels), consumer properties are preserved, the completeness of the goods is preserved, as well as a document confirming the fact and conditions of purchase of the specified goods (sales receipt or cash register receipt).
6.2. Return of goods of proper quality
6.2.1. The Buyer has the right to refuse the ordered Goods at any time before receiving it, and after receiving the Goods — within 7 (seven) days (online store), excluding the day of purchase, with the exception of the Goods made to order, according to a creative task approved by the User, By the Buyer. The return of the Goods of proper quality is possible if its presentation and consumer properties are preserved.
6.2.2. If the Buyer refuses the Goods, the Seller refunds him the cost of the returned Goods, with the exception of the Seller’s expenses related to the delivery of the Goods returned by the User, the Buyer, within 10 days from the date of receipt of the returned Goods at the Seller’s warehouse along with the application for a refund filled out by the Buyer.
6.2.3. If at the time of the User’s or the Buyer’s contact, a similar product is not available for sale from the Seller, the Buyer has the right to refuse to execute this Public Offer and demand the return of the amount of money paid for the specified Product. The seller is obliged to return the amount paid for the returned goods within 10 days from the date of return of the Goods.
6.2.4. To process the return of the Product of proper quality (including due to its exchange), Clint undertakes to carefully pack the Product (with all components and a full set of accessories specified in the technical documentation for the Product) and attach the following documents:
• Return form;
• A copy of your passport (or other identity document);
• A copy of the payment receipt.
6.3. Return of goods of inadequate quality:
6.3.1. A product of inadequate quality means a product that is defective and cannot ensure the performance of its functional qualities, does not meet the requirements specified in the creative task (when making a product to order). The received Product must correspond to the description on the Site. The difference in design or decoration elements from the description declared on the Site is not a sign of inadequate quality.
6.3.2. The appearance and completeness of the Goods, as well as the completeness of the entire Order, must be checked by the Recipient at the time of delivery of the Goods.
6.3.3. Upon delivery of the Goods, the Buyer puts his signature on the delivery receipt in the column: "I accepted the order, the completeness is complete, I have no complaints about the quantity and appearance of the goods", or in another similar document issued by the Seller, in the column providing for the Buyer to mark the absence he has complaints about the completeness, quantity and quality of the Goods. After receiving the Order, claims for external defects of the goods, their quantity, completeness and presentation are not accepted.
6.3.4. If the Buyer was given the Goods of inadequate quality and otherwise was not previously agreed by the Seller, the Buyer has the right to use the provisions of Art. 18 "Consumer rights upon detection of defects in the product" of the Law of the Russian Federation of 07.02.1992 N 2300−1 "On the protection of consumer rights".
6.3.5. Requirements for the return of the amount of money paid for the goods are subject to satisfaction within 10 days from the date of the corresponding request (Article 22 of the Law of the Russian Federation "On Protection of Consumer Rights").
6.3.6. Refunds are made by returning the cost of the paid Goods to the bank card specified when ordering the Goods.
6.4. Methods of return:
6.4.1. Transport company, or postal service at the request of the Buyer. The buyer sends the returned goods with a parcel with a declared value, no cash on delivery. Cash on delivery parcels are not accepted for return. A completed return application must be enclosed in the parcel.
7.1. The Seller is not responsible for damage caused to the Buyer as a result of improper use of the Goods purchased in the online store.
7.2. The Seller is not responsible for the accuracy and correctness of the information provided by the User when registering or placing an Order.
8. Protection of personal data
8.1. The personal data of the User / Buyer is processed in accordance with the Federal Law "On Personal Data" No. 152-FZ.
8.2. When registering on the Site, the User provides the following information: Last name, First name, Patronymic, contact phone number, email address, date of birth, gender, delivery address of the goods with the postal code of the city.
8.3. By providing his personal data to the Seller, the Site Visitor / User / Buyer agrees to their processing by the Seller, including for the purpose of fulfilling the Seller’s obligations to the Site Visitor / User / Buyer under this Public Offer, promoting the Seller of goods and services, conducting electronic and sms polls, monitoring the results of marketing campaigns, customer support, organizing the delivery of goods to Buyers, holding prize draws among Site Visitors / Users / Buyers, monitoring the satisfaction of the Site Visitor / User / Buyer, as well as the quality of services provided by the Seller.
8.4. The processing of personal data means any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing) extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose in the course of fulfilling obligations), depersonalization, blocking, deletion, destruction of personal data.
8.5. The Seller has the right to send informational messages, including advertising messages, to the e-mail and mobile phone of the User / Buyer with his consent, expressed through the performance of actions that uniquely identify this subscriber and allow him to reliably establish his will to receive a message. The Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal by informing the Seller of his refusal by phone, or by sending a corresponding application to the Seller’s email address.
8.7. The seller receives information about the ip-address of the website visitor. This information is not used to identify the visitor.
8.8. The Seller is not responsible for the information provided by the User / Buyer on the Site in a public form.
8.9. The Seller has the right to record telephone conversations with the User / Buyer. In this case, the Seller undertakes: to prevent attempts of unauthorized access to information received during telephone conversations, and / or its transfer to third parties not directly related to the execution of Orders, in accordance with paragraph 4 of Art. 16 of the Federal Law "On Information, Information Technologies and Information Protection".
8.10. The Buyer agrees and allows the Operator and the Operator’s counterparties to process the Buyer’s personal data using automated database management systems, as well as other software tools specially developed on behalf of the Operator.
8.11. The Buyer has the right to request from the Operator complete information about his personal data, their processing and use, as well as demand the exclusion or correction / addition of incorrect or incomplete personal data.
8.12. The client can refuse to receive mailings, from receiving advertising and other information without explaining the reasons in one of the following ways:
• The client can choose the parameters of the newsletter or unsubscribe by clicking the "unsubscribe" button in the email;
• The client can contact the Customer Service of the Seller by the phone number indicated on the website on the website www. l-air.ru in the "Contacts" section
8.13. The Seller undertakes not to disclose the information received from the Client. It is not considered a violation for the Seller to provide information to agents and third parties acting on the basis of an agreement with the Seller to fulfill obligations to the client.
9. Duration of the Public Offer
9.1. This Public Offer comes into force from the moment it is accepted by the Site Visitor / Buyer, and is valid until the acceptance of the Public Offer is revoked.
10. Additional terms
10.1. The Seller has the right to assign or in any other way transfer his rights and obligations arising from his relationship with the Buyer to third parties.
10.2. The online store and the services provided may be temporarily partially or completely unavailable due to maintenance or other work or for any other technical reasons.
10.3. The provisions of Russian legislation apply to the relationship between the User / Buyer and the Seller.
10.4. In case of any questions and claims from the User / Buyer, he can contact the Seller by phone or in any other available way. The parties will try to resolve all disputes that arise through negotiations; if an agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Russian Federation.
10.5. The recognition by the court of the invalidity of any provision of this Public Offer does not entail the invalidity of the remaining provisions.